01
Join
Registration, profile, family, and property information begin in one structured experience.
One connected experience for everyday community life.
Bring access, services, payments, communications, and support into one resident experience, connected to the systems operating behind the development.
Resident journey
A connected journey through community life.
01
Join
Registration, profile, family, and property information begin in one structured experience.
02
Live
Everyday services, amenities, and relevant information are available in one place.
03
Access
Resident and visitor access flows connect people to the spaces they use.
04
Request
Service requests move from the resident experience into operational workflows.
05
Pay
Rent, utilities, payments, and transaction visibility stay connected to the community.
06
Engage
Events, news, notifications, and referrals strengthen community participation.
Capability architecture
Everything residents need. One place.
A resident experience platform that connects everyday community life to the people and systems operating behind it.
01
Home & Household
- Registration
- Profile management
- Family management
- Property management
02
Access & Visitors
- Resident access
- Guest invitations
- QR access
- Visitor workflows
03
Services & Amenities
- Facility management
- Amenity reservations
- Violation management
- City guide
04
Payments & Utilities
- Rent management
- Payments
- Smart meter data
- Utility billing
- Transaction visibility
05
Community & Engagement
- News and announcements
- Events
- Notifications
- Resident referrals
06
Operations & Intelligence
- Admin portal
- CRM workflows
- Reporting
- Analytics
Residents AI
AI that moves the request forward.
Not just answers. Resident support AI can understand the request, retrieve relevant property information, initiate the next operational step, and preserve context when a human needs to take over.
Arabic + EnglishProperty-specific knowledgeLive system contextCRM-connectedHuman escalationAudit trail
Operational AI flow
- 01
Resident question
- 02
Intent
- 03
Property knowledge
- 04
System context
- 05
Answer or action
- 06
Human escalation
Additional workflow
Lead Qualification AI
Capture resident referrals, apply configurable qualification logic, and route qualified opportunities directly into sales workflows.
Resident referralQualificationScoringCRM opportunitySales team
Two connected views
One platform. Two sides of the community.
The resident experience and operator view share one connected technology layer, without forcing either side into the same workflow.
For residents
- Access
- Guests
- Payments
- Amenities
- Services
- Events
- Support
For operators
- Properties
- Residents
- Cases
- Payments
- Communications
- Access
- Analytics
Integration layer
Connected to the systems behind the community.
Macber connects the resident experience with the operational technology already running the development.
CRM
Salesforce and enterprise CRM platforms.
Cases
Customer records
Leads
Workflow synchronisation
Access Control
Hikvision and compatible systems.
Resident access
Visitor access
QR entry
Real-time gate interaction
Payments
Payment workflows connected to resident activity.
Transactions
Payment workflows
Reconciliation
Smart Metering
Utility information connected to the resident experience.
Electricity
Water
Consumption data
Utility billing
Facility Systems
Property requests connected to operational teams.
Service requests
Facility workflows
Operational integration
Communications
Relevant messages across resident channels.
Push
SMS
Your core systems remain in place. Macber connects them into one resident and operator experience.
Macber Real Estate & Hospitality