A connected guest journey from arrival to departure.

Give guests one digital touchpoint for information, services, and support throughout their stay, while connecting those interactions to the operational workflows behind the property.

Guest journey

Connected from the first message to departure.

01

Before arrival

Arrival information, digital onboarding, and property essentials are ready before a guest reaches the property.

02

Arrive

Guest profile, access, and the first service touchpoint make arrival feel coordinated.

03

Stay

Property information, Wi-Fi, house rules, and local guidance are always within reach.

04

Request

Housekeeping, maintenance, concierge, and support requests enter the right service workflow.

05

Experience

Amenities, reservations, recommendations, and additional services can become part of the stay.

06

Depart

Feedback and final guest interactions close the journey with useful operational context.

Capability architecture

One guest touchpoint. A more connected stay.

Bring the guest experience and the property operations behind it into the same connected environment.

01

Arrival

  • Digital onboarding
  • Arrival information
  • Property access
  • Guest profile

02

Stay

  • Property information
  • Wi-Fi and essential information
  • House rules
  • Local guide

03

Services

  • Housekeeping requests
  • Maintenance requests
  • Concierge
  • Guest support

04

Experience

  • Amenities
  • Recommendations
  • Reservations
  • Additional services

05

Engagement

  • Messaging
  • Notifications
  • Offers
  • Feedback

06

Operations

  • Property administration
  • Request workflows
  • Guest service management
  • Analytics

Guests AI

An operational AI concierge.

A connected concierge experience can understand guest intent, draw on property knowledge, start the right service workflow, and escalate when a team needs to take over.

Property-specific knowledgeMultilingual supportService request initiationOperational routingHuman escalationInteraction logging

Operational AI flow

  1. 01

    Guest request

  2. 02

    Intent

  3. 03

    Property knowledge

  4. 04

    Service workflow

  5. 05

    Resolution or human escalation

Two connected views

A single view of the stay and the service behind it.

Guests get a clear digital experience while teams receive the operational context they need to deliver it.

For guests

  • Arrival
  • Information
  • Access
  • Services
  • Amenities
  • Support

For operators

  • Guest profiles
  • Requests
  • Service workflows
  • Communications
  • Property context
  • Analytics

Integration layer

Connected to the operations behind every stay.

Guests is designed to connect the guest touchpoint to the hospitality and property systems already in use.

PMS

Property management information and stay context.

Stay details

Guest context

Operational status

Access Control

Guest access connected to property entry workflows.

Property access

Visitor context

Service coordination

Payments

Payment interactions linked to the guest journey.

Payment workflows

Transaction context

Reconciliation support

Communications

Relevant messages across guest channels.

Messaging

Notifications

Email

Property Operations

Service and team workflows behind the property.

Request routing

Work orders

Status updates

Service Platforms

Connected services that shape the guest experience.

Amenities

Reservations

Guest support

Macber Real Estate & Hospitality

Explore Guests for your environment.

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