International Client RolesCairo, EgyptFull-time; UK-facing shift pattern and any weekend coverage must be specified before publication.
The opportunity
The opportunity
Support customers of a UK business from a dedicated team in Cairo. You will represent the client's service standards while working within Macber's delivery operation. Channels, product training and service hours are defined for each assignment.
What you will do
- Resolve customer enquiries accurately through the agreed channels.
- Investigate issues, document outcomes and escalate appropriately.
- Maintain useful knowledge articles and identify recurring problems.
- Meet agreed quality and response standards without sacrificing customer care.
- Share customer insight with the client and Macber team.
What you bring
- Customer support experience in a service or digital product environment.
- Strong spoken and written English suited to UK customer conversations.
- Empathy, attention to detail and sound judgment with sensitive information.
- Comfort using ticketing and customer records systems.
- Dependability in the agreed shift pattern.
Useful experience
SaaS, ecommerce, property services or technical troubleshooting.
Why Macber