International Client RolesCairo, EgyptFull-time; UAE-facing shift pattern and any weekend coverage must be specified before publication.
The opportunity
The opportunity
Support customers of a UAE business from Cairo as part of a dedicated account team. The channels, languages, service hours and product are confirmed in the approved assignment.
What you will do
- Handle enquiries and issues through the client's agreed channels.
- Record cases accurately, resolve what you can and escalate complex issues.
- Explain processes and next steps clearly to customers.
- Maintain service knowledge and identify patterns that need a product or process fix.
- Coordinate with colleagues in Cairo and the UAE.
What you bring
- Customer-facing support experience and strong service judgment.
- Clear English; Arabic proficiency should be specified as required only if the actual account needs it.
- Confidence with ticketing systems and accurate written records.
- Ability to handle sensitive customer information appropriately.
- Reliability in the confirmed service schedule.
Useful experience
Property, hospitality, ecommerce or digital services in the GCC.
Why Macber